Clinic Cadence
Workstream

Patient support

Most of what arrives in a clinic inbox is not clinical: where do I park, can I move my appointment, did you get my form, what am I being charged for. Those messages still take a person an hour a day, and they still sit unanswered when that person is on the phone.

OnboardingBilling follow-upAppointment coordinationPatient support

What we do

  • Answer the administrative inbox within the response window on your plan.
  • Chase outstanding paperwork as part of the reply, not as a separate task.
  • Route anything clinical straight to your named staff, flagged, without answering it.
  • Keep every thread in one board with a clear state: with us, waiting on you, waiting on the patient, closed.
  • Escalate to your desk by your own rules — not ours.

What stays with your clinic

  • Every clinical question. We never give clinical advice and we never interpret a result.
  • Complaints, and anything a patient asks to escalate.
  • The tone of voice, if you have one. We follow it.

What we need from you

  • A forward or shared-mailbox access to the administrative inbox.
  • The names and hours of the staff who take escalations.
  • Your list of what must always be escalated.

Week one

The inbox is triaged and the backlog cleared. Clinical items are flagged to your staff the same day.

By the end of month one

Volume by category, and the top three things patients ask that a page on your site could answer once.

On the plans

Desk Essentials Not included
Full Desk Included
Multi-Site Desk Included
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Patient data

We hold only what this workstream needs, inside your clinic's own account. We never publish it, never discuss it outside your secure channel, and never give clinical advice.

How we handle patient data →

Hand patient support to the desk.

Pay monthly, start the intake in the same session.

Start a desk