Clinic Cadence
Workstream

Appointment coordination

A cancellation at 9am for a 2pm slot is either a filled slot or an empty one, and the difference is whether anyone had time to work the waitlist in those five hours. Usually nobody does.

OnboardingBilling follow-upAppointment coordinationPatient support

What we do

  • Confirm every upcoming appointment on your cadence and flag the ones that go silent.
  • Handle reschedule requests end to end against real provider availability.
  • Work the waitlist the moment a cancellation lands, and keep going until the slot is filled or the day arrives.
  • Keep a live board of unconfirmed, at-risk and backfilled appointments that your desk can read at a glance.
  • Track no-show rate by provider and by appointment type.

What stays with your clinic

  • Provider availability, clinic hours and the rules about who can see whom.
  • Any appointment that needs triage before it is booked.
  • The final word on overbooking.

What we need from you

  • Scheduling access in your practice-management system.
  • Provider hours and the appointment types they cover.
  • Your waitlist, however it exists today — a list, a spreadsheet, or notes.

Week one

Every appointment in the next two weeks gets a confirmation state. The unconfirmed ones become visible for the first time.

By the end of month one

No-show rate and backfill rate, reported per provider.

On the plans

Desk Essentials Included
Full Desk Included
Multi-Site Desk Included
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Patient data

We hold only what this workstream needs, inside your clinic's own account. We never publish it, never discuss it outside your secure channel, and never give clinical advice.

How we handle patient data →

Hand appointment coordination to the desk.

Pay monthly, start the intake in the same session.

Start a desk